diversity in the workplace – Essay Furious


BSBDIV501
Manage diversity in the workplace
Assessment Booklet
STUDENT COPY

Student Name:
Student ID No:

BSBDIV501 Manage diversity in the workplace
BSBDIV501 – Assessment Booklet –Student copy
Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 2 of 23
Table of Contents
How Do I Use This Booklet?……………………………………………………………………………………………………………..3
Section 1: Introduction to the Unit of Competency ……………………………………………………………………………4
Assessment Resource Summary …………………………………………………………………………………………………………4
Section 1: General Instructions to Student……………………………………………………………………………………………5
General information on Assessment Methods ………………………………………………………………………………………8
Learner Declaration ………………………………………………………………………………………………………………………..10
Assessment 1 – Assignment Activity ………………………………………………………………………………………………..12
Assessment 2 -Case study………………………………………………………………………………………………………………..18
Assessment 2 – Assessor Checklist …………………………………………………………………………………………………..22
Assessor Use Only ………………………………………………………………………………………………………………………….22

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Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 3 of 23
How Do I Use This Booklet?

Your assessor will go through this Assessment Booklet and the
assessment activities with you in detail, before the assessment
process begins.
This Assessment Booklet is
divided into two sections:
Section1 – which provides
general information about
the unit(s) of competency
you, will be assessed in.
The Section 2 contains
specific detailed information
of the assessment
component activities. You
will need to complete each
assessment activity
completely and to the
required standard explained
to you by your trainer and in
this Assessment Booklet in
order to achieve competence
in this assessment process

BSBDIV501 Manage diversity in the workplace
BSBDIV501 – Assessment Booklet –Student copy
Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 4 of 23
Section 1: Introduction to the Unit of Competency

Assessment Resource Summary
Unit Details BSBDIV501 Manage diversity in the workplace
Assessment Type This is a summative assessment, which requires each student to have
adequate practice prior to undertaking this assessment.
Assessment Methods Assignment Activity Assessment 1
Case Study Assessment 2
Case Study
Written Assessment Assessment 3
(Please refer to separate document)
Unit Summary
This unit describes the skills and knowledge required to manage diversity in the workplace. It covers
implementing the organisation’s diversity policy, fostering diversity within the work team and
promoting the benefits of a diverse workplace.
It applies to individuals who direct the work of others in teams of variable sizes. They may work with
staff from different cultures, races, religions, generations, or other forms of difference in any industry
context.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Unit Code Title Training package code and title
BSBDIV501 Manage diversity in the
workplace
Management and leadership –
diversity

 

BSBDIV501 Manage diversity in the workplace
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Version 7.20
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Section 1: General Instructions to Student
Please read all the information before you proceed to complete the assessment tasks. If you do not
understand any part of these instructions, please ask your trainer/assessor.
Objective of Assessment
The primary objective of assessment is to support and encourage your learning. Assessment results give
the assessor an indication of how well you have learnt in class and or areas you may need extra support
with. The assessments are intended to be equitable, fair and flexible. All the information, skills and
knowledge being assessed by the assessments have been based on theory, practical and skills delivered by
your trainer/assessor during classes, and or during self-directed study and meet the requirements of the
unit of competency.
Assessment Feedback and Support throughout the Assessment Process
Students are encouraged to reflect on key observations and issues encountered during their studies to
encourage learning. Knowing what you understand or have mastered and identifying where you need to
improve the critical skills for successful learning.
Your assessor will give you feedback throughout the duration of the unit you are studying and after
assessment results. The feedback given to you will always be to support your achievements and to monitor
your progress throughout your studies.
Reasonable Adjustment or Special Needs
In the situation where you or your trainer/assessor feel that extra support needs to be given, you should
organise a time to meet with your trainer/assessor and discuss the options PAX Institute of Education can
offer. Your trainer’s/assessor’s aim is to ensure the successful completion of your course with the least
amount of difficulty.
Reasonable adjustment will be provided for all students who need it, this includes, but not limited to
students with a disability or learning difficulty; according to the nature of the disability or difficulty,
reasonable adjustments are made to ensure that the student is not presented with artificial barriers to
demonstrating achievement in the program of study. Reasonable adjustments may include the use of
adaptive technology, educational support, and alternative methods of assessment such as oral assessment.
Students whose level of Language, Literacy and Numeracy is low will be provided support as per
reasonable adjustment and classes for improving their Language, Literacy and Numeracy levels.
In assessing the competence of individuals, assessors must provide reasonable adjustments to ensure the
assessment principles of fairness and flexibility are addressed.

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Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 6 of 23
Achieving a Satisfactory Result and Reassessment
This qualification is based on Competency based training.
There are two outcomes for each assessment task level:
S (S) = Satisfactory
(NS) = Not Satisfactory
(requires more training and experience or evidence to complete the assessment).
Students must achieve a Satisfactory result (S) for all components of the unit tasks to be deemed overall
Competent (C) in each unit.
Should students not be successful in their attempt, the assessor will provide directive feedback to
guide to success in the second attempt – second submission. The two attempts are of no cost to the
students.
If students still not achieve a Satisfactory result, they will be given one (1) re-assessment
opportunity which will incur a fee. Please refer to the fee schedule located on the website.
Should students not reach competency after the re-assessment attempt, they will be re-enrolled in
the Unit of Competency
Appeal an Academic Decision
Where a student does not agree with the Assessors decision they should first discuss the issue with the
assessor and try to reach an understanding of the decision and a way forward to get the issue resolved.
If the student still wishes to pursue the matter further – they may then lodge an appeal following the
College’s Complaints and Appeals process. Please refer to the PAX Institute of Education Complaints and
Appeals Policy for further details.
Cheating and Plagiarism
PAX Institute of Education will not tolerate cheating and plagiarism from any student.
Evidence of
plagiarism and cheating is treated seriously. The Institute imposes severe penalties on students who
cheat and plagiarise. Consequences for students engaging in such practices may include but not limited
to: being deemed
Not Yet Satisfactory in the assessment; or Not Yet Competent in the unit; or
exclusion from the course.
Your assessor will check your work through the antiplagiarism software Plagiarism Checker X
.

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Version 7.20
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Submitting Assessment Tasks
Students must submit all assessment tasks together with the provided cover sheet. Work submitted
without a coversheet will not be accepted.
ALL tasks must be completed in Intelligible English. It is preferable that tasks are typed, where this is not
possible or where room is provided on a paper for short answers, students must write clearly.
Copy of students work
Students are required to hold a copy of their submitted assessment task prior to their submission to PAX
Institute of Education.
Cover sheets
Student must submit a completed coversheet with all assessment tasks, ensuring the student declaration
section is signed. Assessment cover sheets are available from the front office.
Due dates
Submissions must be made by the due date. Late submissions will be treated as reassessment unless the
student is granted pre-approval. For the procedure on how to obtain extensions, refer to the Due Date
Extensions section.
Referencing
All information taken from the internet or from another source must be properly cited using an in-text
citation or footnote citation and include the full source in the reference list.
Student Access to Records
Students have the right to access current and accurate records of their participation and results at any
time. Students can see their results by requesting the information from their trainer/assessor or can
request a copy of records by contacting student administration.
Due Date and Extensions
Students must submit all tasks on or before the due date set for each Unit of Competency. Should students
need extensions, they must consult the Academic Manager. Extension can only be obtained if the need is
genuine, or under compassionate circumstances.
Students are required to submit their request for extension in writing to the Academic Manager and attach
any supporting document.

BSBDIV501 Manage diversity in the workplace
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Version 7.20
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General information on Assessment Methods
Assessment tasks may be structured with any combination, but not limited to, of:
a) Written Assessment / Quiz
b) Practical Observation / Demonstration / Role Play
c) Project / Report / Presentation
d) Case Study / Assignment
e) Logbook
Each unit will clearly show
1. How many tasks there are
2. What the nature of the task is – (see above)
Students must complete all of tasks correctly and gain a satisfactory result in
all tasks in order to be deemed
Competent in the unit.
Case Study/Reports/Projects/Research
Ensure you are clear on the topic. If you are unsure, please ask questions to your trainer/assessor.
Ensure you know the Due Date and that you submit all your assessments on or before the Due
Date.
Ensure that the answers provided are your own and has not been copied or plagiarised from any
person or source
.
In order to achieve satisfactory, ALL questions MUST be answered CORRECTLY
Assessments written in pencil or red pen will not be accepted.
If your writing is illegible your trainer may request, you to type your written task. You will then
need to sign the student declaration of authenticity. Your trainer at their discretion may also quiz
you with verbal questions for deeming authenticity.
Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the
answer, he/she may be able to re-word the question for you.
Do not talk to your classmates. If you are caught talking, you will be asked to leave and your
assessment will not be marked.
Do not cheat. Anyone caught cheating will automatically be marked Not Satisfactory (NS) for this
assessment.

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BSBDIV501 – Assessment Booklet –Student copy
Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 9 of 23
Practical Tasks/Roleplays:
Your trainer will:
• Set a date for each task.
• Advise students of the topic.
• Allow opportunities for the student to ask questions
• Discuss this tool with the student prior to the observation taking place to ensure that the
student is ready for the observation and in particular that they can prepare for their setting
as listed in the tool.
Practical units of competence offer the opportunity for the student to be graded on their competence at
each class by what they have prepared and how they have prepared it. For a student to be competent, the
student should have demonstrated each task in the Checklist

BSBDIV501 Manage diversity in the workplace
BSBDIV501 – Assessment Booklet –Student copy
Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 10 of 23
Learner Declaration
I understand what is required to be completed in this assessment. I have been fully informed of the
instructions and I am confident to proceed.

Learner Name: Learner Signature: Date:

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Assessment 1 – Assignment Activity
Instructions for students:
This assignment will form part of the assessment for this subject and must be completed in an
original and
professional manner.
This assignment MUST be your own work using your OWN words and may be completed in the spaces
provided or with a printed computer-based document.
This assignment should be completed and submitted using a computer-based printed document , please
include page numbers (page X of Y) as footers, and a heading as part of your cover page stating this
assignment is :
BSBDIV501: Manage diversity in the workplace
Your name:
Your student ID:
Trainer’s name :
Date of submission/due date:
Assignment Activity
ASSIGNMENT ACTIVITY 1
This assessment focusses on locating and critically reviewing a diversity policy
You may choose your own workplace or another Australian Business.
For the purposes of this assessment we are going to presume that you are the newly appointed Head
Chef. One of your tasks is to ensure that you have a compliant Antidiscrimination and Diversity Policy for
the workplace that everyone understands and it’s easy to use.
You need to provide 5 different ways to implement and manage situations that could arise because of
diversity
Ensure the policy addresses the following:
– Age discrimination
– Disability discrimination
– Racial discrimination
– Sex discrimination
– EEO discrimination
– Human rights discrimination
Ensure you attach the Diversity Policy. You will also need to answer the following
questions:

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Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 13 of 23
A) List and describe in detail at least 5 different strategies for implementing your Diversity Policy in
your workplace.

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Version 7.20
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B) What are some methods you could consider ensuring the staff understood the importance of this
policy?
List at least 3
C) What are some ways that you could implement in the workplace where staff could offer their
feedback on suggestions on this policy?
List and describe at least 3

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D) How would you provide grievance to your staff?
Provide a step-by-step procedure.
Assignment Activity 2
Give a brief status report on the diversity in your current workplace. Are there areas of the business that
have a gender imbalance? Is your workplace Family Friendly? Does the business embrace the values of
diversity or does not really think about diversity much at all? How could diversity be improved?
This is the Activity 1 from earlier in the student resource discussed in class. Now that you have completed
the training you will need to update and add to the information you gave for the previous assignment
activity.
Assignment Activity 3
How can you as a manager encourage and support diversity in your workplace? What actions can you
take? What programs can you introduce?
Assignment Activity 4
For your current workplace
1. Identify two job positions, which could be handled by a disabled person who uses a wheelchair
2. Explain what special facilities or special workplace changes need to be in place so that a worker would
be able to work in your workplace

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Version 7.20
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Assignment Activity 5
1. Choose one Federal or State law regarding discrimination, human rights or diversity in the workplace.
Tell us about that law and what that law is trying to achieve.
Assignment Activity 6
Case study:
You currently have a young staff member from a non-English speaking background in your department.
You have discussed duties with them and have asked them to complete a particular task.
They have agreed enthusiastically to undertake the task. You ask them whether they will be able to
undertake the task as agreed and they confirm that they can do this.
As you are making your way through the building you stop to observe them and realise that they have not
understood what you have asked them to do.
Answer the following questions:
1. In what ways, other than using verbal instruction, can you manage this situation? Explain how and why
you think each way will work.
2. What systems could you put in place or help could you give this employee to follow instructions better
in the future?
Assignment Activity 7
Choose an area, team or department of your workplace that currently has low diversity and outline plans
and actions you could take to increase diversity over a period of time.
Assignment Activity 8
Detail the conflict resolution procedures in place at your current workplace and discuss if you think these
procedures work well or if there is room for improvement. Suggest any possible improvements to the
system

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Student Declaration: I declare that this is my own
work, and it has not been copied from any person or
source. I am also aware of my appeal rights.
Name:________________________
Signature:________________________
Date: ____/_____/_____

Assessor Use Only

Comments
Result
(Please Circle)
Satisfactory Not Satisfactory
Assessor: I declare that I have
conducted a fair, valid, reliable and
flexible assessment with this student,
and I have provided appropriate
feedback
Assessor: ____________________________
Signature: ____________________________
Date: ____/_____/_____

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Version 7.20
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Assessment 2 -Case study
Read the case study below and answer the following questions:
Note: Download the Assessment 2 Case Study document to complete this task

Muhammed is 21 works a chef in a busy À la carte restaurant in the city. He is a very talented chef and is
well liked by his peers. Muhammed enjoys his job and is studying to gain further qualification in his field.
Muhammed is a dedicated Muslim and regularly practices ‘salat’ praying 5 times a day.
The head chef was becoming increasingly angry with Muhammed that he was ‘away from his station’ so
regularly especially during service time.
It was a Friday before a long weekend and already one of the cooks had called in sick, the fruit and
vegetable delivery didn’t arrive, and the POS machine was experiencing problems printing for kitchen
orders.
The lunch period had come, and the restaurant was completely booked, and the situation worsened
because of walk-in customers. The prep was running low and Muhammed had gone for his praying ritual.
Muhammed arrived back at this station and the head chef was in a terrible mood.
They had a huge fight resulting in the head chef firing Muhammed on the spot.
Mohammed was very angry and made a complaint to the Owner of the restaurant instead of respecting
the procedure as follows:
Discuss the matter with the direct manager/supervisor;
File the written complaint to the restaurant manager;
The complaint will be addressed within 14 days.

1) What legislation is key in this scenario?
BSBDIV501 Manage diversity in the workplace
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Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 19 of 23
2) Do you believe Mohammed should have been fired? Explain Why, or Why not
3) In relation to Mohammed making a formal complaint – Outline what the general complaint
procedures would be.

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Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 20 of 23
4) Do you believe that your own prejudice may affect how you interact in the workplace? Explain
your answer.
5) What do you believe Mohammed should have done in his workplace or with his employers?

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Version 7.20
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6) How do you think the head chef could have handled the situation differently?
BSBDIV501 Manage diversity in the workplace
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Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 22 of 23
Assessment 2 – Assessor Checklist
Assessor Use Only
This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please
refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.
Please complete below

Student Name:
Student ID No:

Assessor Instructions:
Please refer to the detailed instructions outlined on the Assessment Instruction Page (previous)
that provides more detail as to required observations:

Did the student S/NS Comments
Answer all the questions adequately giving
reasons for each.
Yes
No
Addressed their own prejudices and
demonstrate respect for difference in personal
interactions
Yes
No
Reviewed or came up with ideas to manage
tensions and encourage collaboration and
respect between staff who struggle to work
effectively with difference
Yes
No
Offered responses to show that working
effectively with difference is a strength that can
improve the organisation’s products, services
and customer relations
Yes
No
Manage allegations of harassment and address
complaints according to established
organisational procedures
Yes
No

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Version 7.20
CRICOS No. 03152D RTO No. 22207 Page 23 of 23

Student Declaration: I declare that the work submitted
is my own and has not been copied or plagiarised from
any person or source.
Name: ________________________
Signature: ________________________
Date: ____/_____/_____

Assessor Use Only

Comments
Result
(Please Circle)
Satisfactory Not Satisfactory
Assessor: I declare that I have conducted a
fair, valid, reliable and flexible assessment with
this student, and I have provided appropriate
feedback
Assessor: _________________________________
Signature: ________________________
Date: ____/_____/_____

 

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