Grace Hospital Case Study | Essayprobay

Grace Hospital is a 450-bed acute care hospital. Maria Stevens, the Vice President of Nursing has made many strides in improving quality of care and patient services over the last several years. She has improved the nursing service and has also improved the patient environment. Grace Hospital is recognized as an excellent care facility. Maria Stevens has recently noted a decline in the physical plant. This included many aspects of the facility including chipping paint and poor and neglected landscaping. She wishes to improve the physical facility and enlist the help of Bradley Walters, Vice President of Marketing. Bradley Walters tells Maria Steven has for last several years attempted the same improvements but the CEO, Todd Davis has refused, since there was no return on the investment and the hospital has a good financial position.
 
 
 
4.       A list of what you think are the 10-15 most important facts/factors in the case. 1. Failing Physical Plant 2. Perception of the facility by patients, families and visitors entering facility 3. The chipping paint make the facility look dirty 4, The last facility update was 15 yrs prior, therefore the hospital looks outdated 5. “Old medicine is practiced behind old walls” (facility status as noted in