Personal privacy


You are a general manager at a grocery store checking your email when you read the two email messages below.

Your task is to write a response back to both emails. Write your responses in a word document and submit to your course instructor.

Email Complaint #1

Ticket: # 108182 – Unwanted commercial email messages sent to our mobile phones

Date: 8/28/2016 11:16:14 AM

City/State/Zip: Austin, Texas 78704

_________________________________________________________

Hello there,

I’d like to report a violation of my personal privacy. Ever since I signed up for your customer rewards card I have been receiving hundreds of unwanted commercial email messages per month to my mobile phone. I have tried multiple times to unsubscribe from these email messages. I have clicked on the “Unsubscribe” button dozens of times and confirmed the unsubscribe request was received, but it has not stopped the email messages at all.

I have also tried calling the number on my rewards call and spoken with representatives numerous times, but the company has STILL not complied. I am still bombarded with hundreds of unwanted commercial email messages to my mobile phones. Upon speaking with other customers of yours, it seems like ALL of us are going through the exact same thing with you guys, so it isn’t just me who is affected by this spam. I don’t how to stop this these emails and I’m about at my wits end, so I am hopeful that you can help.

Sincerely

Peter Davis

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